WHAT IS VIRGIN HAIR?

"Virgin Hair’ is hair that has not been dyed, bleached, straightened, or chemically altered in any way. Our hair is collected from single donors, sanitized, hackled, wefted, washed, then sent to you. All our hair is in its natural state when cut, with the cuticle intact and aligned in the same direction. This prevents the hair from matting and tangling. The hair is extremely healthy, and will look gorgeous, wash after wash.


HOW MUCH HAIR IS IN EACH BUNDLE?
All hair from The Eminence Hair Collection is approx. 100 g (grams) or between 3.3-3.7 oz. (ounces)


HOW MUCH HAIR WILL I NEED?
For a full install, you will need 3 bundles if using lengths shorter than 20″ inches. For hair measuring 22 inches and up, it is recommended to use 4 bundles. For lengths 30 inches and longer, you will need 5 bundles. When using a closure, between 3-4 bundles are recommended for a voluminous look, although 2-3 bundles can complete the install. When using a lace frontal, between 3-4 bundles are recommended for a voluminous look, although 2-3 bundles can complete the install.


HOW LONG WILL THIS HAIR LAST?
With proper care, our hair will last up to two (2) years. To ensure that you are protecting your investment, The Eminence Hair Collection provides a hair care maintenance guide on our site to ensure that you get the most out of your hair.


HOW DO I MAINTAIN MY HAIR EXTENSIONS?
To ensure that you are getting the most out of your raw hair extensions, please view ‘GUIDE FOR MAINTAINING THE EMINENCE HAIR EXTENSIONS.’


CAN I COLOR AND/OR BLEACH THE HAIR?
Yes. This hair can be colored, bleached, straightened, and curled. It is recommended that you wash and condition it regularly after coloring. Treat this hair as if it is your own; however, we suggest that you consult with a licensed stylist for custom color


WHAT PRODUCTS ARE SUGGESTED FOR EMINENCE HAIR?
Caring for your hair extensions results in longevity, so we do offer products that we highly suggest be used in caring for Eminence Hair Extensions. All products that we suggest have been tried and tested and are products with which both client and stylist are ultimately satisfied.


ORDERS
The Eminence Hair Collection accepts MasterCard, Visa, and Discover credit and debit cards. Please note that we can only ship a credit/debit card order to the same address to which your statement is sent. Any order that fails to fit this criteria will not ship and will be immediately refunded. This policy protects you from fraudulent use of your card.


HOW DO I CANCEL MY ORDER?
Please contact us to cancel an order. If your order has not departed our facilities, we can cancel the order. Please note that you will incur a $10 restock fee.


WHAT IS YOUR RETURN POLICY?
Please keep in mind, we cannot offer refunds for hair that has been chemically altered in anyway or cut in anyway. If the hair has been colored, permanently straightened or cut, we will not be able to issue a refund of any sort. If you believe that you have received defective merchandise, please contact us immediately. Our hair undergoes a strict quality control process to ensure that our customers receive only the best virgin hair. If you have any questions comments or concerns, contact The Eminence Hair Collection customer service directly at theeminencehaircollection@gmail.com.